REDMAGIC Return & Refund Policy
At REDMAGIC, we stand behind the quality of our gaming hardware and offer a 15-day return window for items in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your gaming setup.
Initiate Your Request
Log into your REDMAGIC account and navigate to 'My Orders' to submit a return request within 15 days of delivery.
Prepare the Package
Securely pack the device in its original packaging, including all accessories, manuals, and promotional gifts to ensure a full refund.
Ship to Service Center
Print the provided shipping label and drop off your package at the designated carrier location for inspection by our technical team.
Inspection and Refund
Once our engineers verify the device condition, we will process your refund back to the original payment method within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing